Refund policy

This Refund Policy is issued by Yashowardhan Singh trading as Timberlore ("Timberlore", "we", "us"), Jodhpur, Rajasthan 342005, India.

At Timberlore, each piece is crafted from natural solid wood, which makes every coaster, tray and candle holder unique. Variations in grain, colour tone and small knots are natural characteristics of handcrafted wood and are not considered defects.

1. Returns and eligibility

• Return window: We accept return or exchange requests within 3 days of delivery.
• Condition: Items must be unused, unaltered and in their original packaging, including all tags, inserts and protective packing.
• Non-returnable items: Customised or personalised orders, clearance sale items and final-sale items cannot be returned unless they arrive damaged or defective.

2. Damaged or defective items

If your item arrives damaged in transit or has a manufacturing defect:

1. Inspect your order as soon as it is delivered.
2. Email us at contact@timberlore.in within 48 hours of delivery.
3. Include your order number and clear photos or videos of the damaged product and the outer packaging.

Once we verify the damage, we will send a replacement or give you a full refund, at no extra shipping cost to you.

3. Return shipping and process

• Starting a return: Email contact@timberlore.in with your order details and we will send you return instructions.
• Reverse pickup: Where available, we will arrange a courier pickup. If reverse pickup isn't available at your pincode, we will ask you to ship the item to us and will reimburse reasonable shipping charges once we receive it.
• Return shipping fee: For returns that are not due to damage or a defect, a return shipping fee of ₹150 (or the actual return shipping cost, if lower) is deducted from your refund.

4. Refunds

• Inspection: Once we receive and inspect your return at our workshop, we will email you to confirm whether your refund is approved.
• Prepaid orders: Approved refunds go back to your original payment method within 5–7 business days.
• Cash on Delivery orders: Refunds are made by bank transfer to an account you give us, within 5–7 business days of approval. If you prefer, we can issue store credit instead.

5. Questions or complaints

For any question about a return or refund, contact us at contact@timberlore.in or +91 9116667621. If you are not satisfied with our response, you can write to our Grievance Officer as set out in our Terms of Service (https://timberlore.in/policies/terms-of-service).