Terms of service
Last updated: 28 October 2026
Overview
Welcome to Timberlore. "Timberlore", "we", "us" and "our" refer to Yashowardhan Singh trading as Timberlore, Jodhpur, Rajasthan 342005, India. We operate timberlore.in and sell handcrafted wooden home decor through it (the "Services"). Our store is hosted on Shopify.
These Terms of Service ("Terms"), together with our Privacy Policy (https://timberlore.in/policies/privacy-policy), Refund Policy (https://timberlore.in/policies/refund-policy) and Shipping Policy (https://timberlore.in/policies/shipping-policy), govern your use of the Services. By using the Services or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.
This document is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.
1. Eligibility and your account
You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the Services only with the involvement of a parent or guardian.
You agree to give accurate and complete information, including your name, email, phone number and delivery address. You are responsible for keeping your account access secure and for activity on your account.
2. Our products
Our products are handcrafted from natural wood. Grain, colour, texture and small knots vary from piece to piece, and the item you receive may differ slightly from the photos. These natural variations are not defects.
We try to describe and photograph every product accurately. Colours may look different depending on your screen. Product details, including the country of origin (India), are shown on each product page. We may change or discontinue products at any time.
3. Orders
Placing an order is an offer to buy. We accept your order when we confirm it by email or dispatch it. We may decline or cancel an order, for example if an item is out of stock, a price or description was listed in error, or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.
4. Prices and payment
All prices are in Indian Rupees (INR) and include GST and other applicable taxes. Shipping charges, if any, are shown separately at checkout before you pay. The price that applies is the one shown when you place your order.
We accept the payment methods shown at checkout, including Cash on Delivery where available. Online payments are processed by our payment partners; we do not store your full card or bank details.
5. Cancellations
You may cancel your order free of charge at any time before it is dispatched by emailing contact@timberlore.in or calling +91 9116667621 with your order number. Once an order has been dispatched, it cannot be cancelled, but you may return it under our Refund Policy (https://timberlore.in/policies/refund-policy). Customised or personalised orders cannot be cancelled after work on them has begun.
We do not charge a cancellation fee.
6. Shipping and delivery
We ship within India. Delivery charges and timelines are set out in our Shipping Policy (https://timberlore.in/policies/shipping-policy) and at checkout. Delivery times are estimates and can be affected by courier delays, weather or events outside our control. Please check your parcel on delivery and report any damage as set out in our Refund Policy.
7. Returns, replacements and refunds
Returns, replacements and refunds are handled under our Refund Policy (https://timberlore.in/policies/refund-policy), which forms part of these Terms. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
8. Intellectual property
All content on the Services, including our name, logo, product designs, photographs, text and graphics, belongs to Timberlore or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable laws. You may use the Services for your personal, non-commercial use only. You may not copy, reproduce or reuse our content without our written permission.
9. Your use of the Services
You agree not to use the Services:
• for any unlawful purpose or in breach of these Terms;
• to upload viruses or other harmful code, or to interfere with the security or working of the Services;
• to impersonate anyone or give false information;
• to send spam or unsolicited promotions;
• to scrape or collect data from the Services using bots, crawlers or automated tools without our permission.
We may suspend or close your access if you breach these Terms.
10. Automated agents
If you use any software or AI agent to access or place orders on the Services on your behalf, it must clearly identify itself as an agent, must not bypass CAPTCHAs or other security measures, and must stop if we ask it to. We may limit or block agent access. You remain responsible for any order an agent places for you.
11. Reviews and feedback
If you send us reviews, photos, suggestions or other feedback, you allow us to use, edit and publish them, without payment, to run and promote our business. Your feedback must be honest, lawful and your own. We may remove feedback that is abusive, misleading or unlawful.
12. Third-party tools and links
The Services may include links to, or tools provided by, third parties such as payment gateways and courier tracking. We do not control them and are not responsible for their content or practices. Please read their terms and privacy policies.
13. Relationship with Shopify
Timberlore is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Timberlore. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Timberlore, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Timberlore.
14. Privacy
We collect and use your personal data as described in our Privacy Policy (https://timberlore.in/policies/privacy-policy), in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Because our store is hosted on Shopify, some data is also processed by Shopify under Shopify's Privacy Policy (https://www.shopify.com/legal/privacy/app-users).
15. Errors on the site
The Services may sometimes contain errors in product descriptions, prices or availability. We may correct such errors, and if an error affects an order you have placed, we will contact you and give you the choice to proceed at the correct price or cancel for a full refund.
16. Disclaimer
We provide the Services on an "as is" and "as available" basis. To the extent permitted by Indian law, we do not promise that the Services will be uninterrupted or error-free. This does not affect your rights as a consumer, including any warranty or guarantee on the products you buy.
17. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as loss of profit or business. Nothing in these Terms excludes liability that cannot be excluded under Indian law, including under the Consumer Protection Act, 2019.
18. Indemnity
You agree to compensate us for losses we suffer because you breached these Terms or broke the law while using the Services.
19. Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
• Name: Yashowardhan Singh
• Designation: Founder, Timberlore
• Email: contact@timberlore.in
• Phone: +91 9116667621 (Monday to Saturday, 10 am to 6 pm)
• Address: Jodhpur, Rajasthan 342005, India
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.
20. Governing law and disputes
These Terms are governed by the laws of India. We encourage you to contact our Grievance Officer first so we can try to resolve any issue. Subject to that, the courts at Jodhpur, Rajasthan have jurisdiction over any dispute. This does not limit your right to file a complaint before a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or through the National Consumer Helpline (1915).
21. General
If any part of these Terms is found invalid, the rest remains in force. If we do not enforce a right, we have not given it up. You may not transfer your rights under these Terms without our consent. These Terms and the policies they refer to are the entire agreement between you and us about the Services.
22. Changes to these Terms
We may update these Terms from time to time. The latest version will always be on this page with its "Last updated" date. Changes apply to orders placed after the update.
23. Contact us
Yashowardhan Singh trading as Timberlore, Jodhpur, Rajasthan 342005, India
Email: contact@timberlore.in
Phone: +91 9116667621